Contact
Sales and support
Both are reachable by phone or email during business hours in Bettendorf, Iowa. There isn't a chatbot or a ticket queue in the way. The person who answers is on the same team that ships the software.
Sales calls and trial questions are free. Anything past the docs is $180/hr. Details on the pricing page.
Sales
Evaluating the suite, volume pricing, multi-year prepay, site licenses, procurement.
- sales@criticalpdf.com
- Phone
- 800-355-0450
- Hours
- Mon – Fri, 8 AM – 5 PM Central
Support
Start with the documentation. It covers installation, deployment, templates, and troubleshooting at no charge. Hands-on help beyond the docs is billed at $180/hr, always quoted first. Reporting a bug is always free.
Trial users: include your suite version (Settings → Help / Support).
- support@criticalpdf.com
- Phone
- 800-355-0450
- Hours
- Mon – Fri, 8 AM – 5 PM Central